Technical Service Questions

Technical Service Questions


As a public service, the Chlorine Institute regularly fields technical questions about the safe use, distribution, and production of chlorine and all other mission chemicals (sodium and potassium hydroxides, sodium hypochlorite, and hydrogen chloride). Anyone can ask a question by completing the Chlorine Institute's Tech Service Questions Submission Form below or calling 703-894-4140. When your question is received, a CI staffer will direct you to an applicable resource. Please also visit our Frequently Asked Questions (FAQs).


I am in an emergency situation, who can I call?

For emergencies involving chlorine or other hazardous materials, call CHEMTREC at 1-800-424-9300. If chlorine is involved, CHEMTREC will automatically activate CHLOREP, a mutual aid network in Canada and the United States. Read more about CHLOREP here.


Who can contact the Chlorine Institute with questions? Who do I contact?

Anyone can contact CI with technical questions, by using the submission form below or by phone (703-894-4140). When the question is received, a CI staff member will direct you to the appropriate resource within our library (such as a pamphlet) or redirect you to another resource for all non-emergency inquiries. You can expect an answer within a few business days. As a benefit of membership, CI members will receive priority and will have their questions addressed first. If you are in an emergency situation, call CHEMTREC directly at 1-800-424-9300 and the CHLOREP assistance network will be immediately activated.


Where can I find more information on my own?

The Chlorine Institute has many resources available to the public, most of which are free to download. You can explore the different areas on this webpage and browse the literature in our bookstore (link to the catalog). To download a free pamphlet, make your selection(s),add it to your shopping cart, and select "Electronic Download" from the dropdown menu as the delivery method. Hard copies of all of our publications are available for purchase.


Chlorine Institute's Tech Service Question Submission

Please fill in the following form and CI Staff will get back to you as soon as possible.